Grand Mosque Authority Embraces Digital Transformation with WhatsApp Pilgrim Service

 The General Authority for the Care of the Affairs of the Grand Mosque and the Prophet’s Mosque has launched the Al-Haramain WhatsApp service, enabling pilgrims to access information and receive support directly around the clock. The initiative is part of the authority’s efforts to enhance service quality and improve communication with visitors.

 The service allows pilgrims to submit inquiries, feedback, and reports in seven languages via the number (966125746236), facilitating communication with visitors of various nationalities. It provides comprehensive information on services and organizational guidelines within the Grand Mosque and the Prophet’s Mosque.

 This initiative aligns with the broader digital transformation across sectors serving pilgrims, reflecting the authority’s commitment to leveraging modern technologies to improve operational efficiency and elevate the overall pilgrim experience.

 The authority emphasized that the service strengthens communication channels with visitors, providing prompt and reliable responses to ensure a smooth, secure experience. It urged pilgrims and visitors to utilize the service, reaffirming its dedication to developing innovative solutions that enhance service quality and support the mission of the two holy mosques in serving Islam and Muslims.