Digital Government Authority Announces Rise in Digital Experience Maturity Index to 87.06% in 2026

The Digital Government Authority (DGA) announced the results of the Digital Experience Maturity Index for 2026, which reached 87.06%, achieving an "Advanced" maturity level. The index conducted a comprehensive assessment of 59 digital platforms across four main perspectives comprising 20 themes, covering beneficiary satisfaction, user experience, complaints handling, and technologies and tools, supporting the improvement of digital services and enhancing the beneficiary experience.
 Governor of the Digital Government Authority Eng. Ahmed bin Mohammed Alsuwaiyan stated that the index results reflect the continuous advancement of digital services in Saudi Arabia and government agencies’ commitment to improving their services and leveraging beneficiary feedback. These efforts contribute to delivering digital services that are more accessible, efficient, and reliable, improving quality of life, and enhancing government performance efficiency. He emphasized that this progress is an extension of the support and empowerment provided to the digital government ecosystem by Custodian of the Two Holy Mosques King Salman bin Abdulaziz Al Saud and His Royal Highness Prince Mohammed bin Salman bin Abdulaziz Al Saud, Crown Prince and Prime Minister, toward achieving the objectives of Saudi Vision 2030 and strengthening Saudi Arabia’s global position in digital government.
 The index recorded growth in 2026 compared to the previous year, with the number of platforms included in the assessment increasing to 59, compared to 50 platforms in 2025. Meanwhile, participation in the "Evaluate Your Digital Experience" survey exceeded 805,500 participants, compared to 374,000 participants in the previous year, reflecting the expanding impact of the index and its role in supporting the continuous improvement journey of government digital services. The Digital Inclusion sub-index also achieved 76.98% within the "Competent" level, underscoring government agencies’ commitment to designing inclusive digital services that enable all segments of society, including persons with disabilities and older persons, to access and benefit from digital services independently.
 The results highlighted the top 10 performing digital platforms as follows: Absher (94.38%), Etimad (94.36%), Senaei (92.83%), Balady (92.56%), Tawakkalna (92.50%), Musaned (92.20%), Qiwa (92.14%), Logisti (91.72%), Nama (91.53%), and the Ministry of Tourism Portal (91.16%).
 The Digital Government Authority launched the Digital Experience Maturity Index in 2022 to measure the maturity of government digital platforms and services and enable government agencies to develop their services based on beneficiary feedback and global best practices. The index continues to evolve its methodology annually in line with emerging trends in digital experience design and measurement. This progress has contributed to strengthening Saudi Arabia’s standing in international indexes, ranking second globally in the GovTech Maturity Index (GTMI) 2025, issued by the World Bank Group, as well as ranking first regionally for the fourth consecutive time in the Government Electronic and Mobile Services Maturity Index (GEMS) 2025, issued by the United Nations Economic and Social Commission for Western Asia (ESCWA).